If you are having trouble accessing the Henderson County Public Library Online Catalog,
please use this form to report the problem. Before completing and sending this form, please
carefully read Pac Tips we offer in the form and rule these out as being a part of your
problem. These tips are also included on the Library's Troubleshooting page.
If you have a question about using the Pac catalog, please try our simple, online tutorial.
Phone Number (including area code)
You must enter your barcode number and password to place holds, renew, and access other areas of
your account. If you receive the message "The system was unable to log you on. Please check
your barcode and password.", please contact the Library and verify your barcode number and reset your password.
Please give the time and date you attempted to use Pac when the problem occurred.
Time Please include a.m. or p.m.
settings can be found in Internet Options - Tools. If you are still having problems, you may find it helpful to uninstall
and then reinstall your selected browser, or to install a different browser from the one you
are using (i.e., if you're using Internet Explorer, try installing Firefox).
AOL (America Online)
If you selected "Other," please type browser name here:
Mac OS X
If you selected "Other," please type operating system name here:
ISP (Internet Service Provider)
Henderson Municipal Power and Light
If you selected "Other," please type ISP name here:
Where are you attempting to access the catalog from?
Patrons who use Internet filters, antivirus software, or other computer security programs may
experience problems accessing Pac. Disabling these programs before accessing Pac may solve
Have you disabled all of these types of programs on your computer?
Please describe as completely as possible what you were attempting to do when you
encountered the problem. Include as many details as possible, as well as any error
messages. If you have any additional comments, please include them in the box below.
A staff member will review your problem report as soon as possible. You may be contacted
if we need further information about the problem. You will be notified when the problem is
resolved, or if a resolution cannot be found. Thank you for taking the time to alert us of
problems you had with Pac.
Henderson County Public Library – 101 South Main Street – Henderson, Kentucky 42420
270.826.3712 (tel) – 270.827.4226 (fax) – email
Hours: Monday-Thursday 9 am - 8 pm | Friday-Saturday 9 am - 5 pm | Sunday 1:30 pm - 5:00 pm